HOW DOES IT WORK?
Our Christmas savings club is not a credit facility.
Our Christmas Savings Club is based on the traditional Christmas Hamper model of place your order and pay it off over a number of weeks. Your order then arrives in time for Christmas. This is a simple, but effective way of saving for Christmas.
All you need to do is choose what items you want then go through to the checkout page and choose the payment plan and date you want it to start, then simply send us your order.
You can tailor your payment plan to suit your circumstances. Please note that all payment plans must be finished by the 30th October.
You can set up your Direct Debit at the check out stage. You can also choose the exact payment plan to suit your needs.
If for any reason your payments decline we will add the missed payment to your remaining payments. If your DD gets cancelled for any reason there is a £2.50 admin charge to set it back up again.
If you fall behind on your payments please do not worry. We review payment plans regularly and adjust your payments accordingly so that you are still able to finish by the 31st October.
To ensure that all customer funds are safe and segregated from any of our Bilco Direct accounts. All payments are processed and held by our FCA regulated payment processor, Access PaySuite Limited, until such time as the product delivery process has commenced.
Access Paysuite Ltd, Company registration number 4595169 and established in 2002, are an FCA regulated Payment Institution under licence number 730815 (formerly Eazy Collect) and a UK accredited Bacs Approved Bureau.
To check Access Paysuite Ltd (formerly Eazy Collect) credentials click this link Access PaySuite Limited,
CANCELLING OR ALTERING YOUR ORDER
You can cancel your order anytime up until 1st September this includes any alterations. To cancel your order please email us at firstname.lastname@example.org If you cancel your order after the first payment has been taken there will be an administration fee of £10 up until 30th June. After this date the cancelation fee will increase to 10% or £25 which ever is the greatest. These fees go towards the costs of setting up your savings club account, payments and all admin work associated with this. If you cancel your order after the 1st of September or fail to complete all your payments you will not receive your hampers or a refund of any money paid up to that date.
There is a £10 delivery charge on all orders under £300
We can deliver our Christmas Hampers, Gifts and Toys to anywhere in the UK.
All our hamper deliveries come in two sections.
If you live inside of our delivery area.
These deliveries will be made by our own delivery team. You will be notified by one of our sales staff with your delivery slot nearer the time.
This year the local delivery days will be: Dry Deliveries: 27th November, Frozen Deliveries Saturday 11th December.
Our gift and toy orders will be delivered by our own delivery vans and you will be notified of the delivery day by one of our sales team.
If you live outside of our delivery area.
These deliveries will be made by a specialist courier service.
You will receive a letter from us giving you the delivery date and the courier will contact you prior to your delivery with your time slot. Our gift and toy orders will be sent out by a courier as well, we will notify you when your order has been picked up and a tracking number supplied so you can keep track of your delivery.
GIFT & TOY DELIVERIES
All of these deliveries are made via a courier service such as Royal Mail or UPS. We will contact you after the 30th October to arrange your delivery, you can postpone your delivery to a little closer to Christmas if this suits you Rather than having a load of toys arrive in November. All deliveries inside of our delivery area will be delivered by our own delivery vans.
If you would like anymore information about our deliveries or delivery area’s please feel free to contact us on 01474 823839 option 2 and one of our sales team will be happy to help.
Or email us on Mail@bilcodirect.co.uk